Terms & Conditions
Last updated: 12 November 2026
These terms apply to website development, hosting and maintenance services offered under the name Shhalaj Digital by Shhalaj Publishing House, New Delhi ("we", "us"). By paying for a service you agree to these terms.
1. Prices
| Service | Price |
|---|---|
| Website development (up to 4 hours of working time) + first-year hosting and maintenance | ₹9,999 |
| Hosting and maintenance from the second year | ₹4,999 per year |
| Additional work | ₹1,500 per hour |
| Domain registration and renewal | At actual cost |
| Business email | Extra cost, quoted on request |
All prices are in Indian Rupees and inclusive of all taxes. We are not currently registered under GST, so no GST is charged.
2. Working sessions and the 4 included hours
- All work on your website is done in working sessions with you present, either in person at our office in New Delhi or online. We do not work on your website in your absence.
- The website development fee includes up to 4 hours of session time. Time is counted from the start to the end of each session and is shared with you at the end of every session.
- The 4 hours may be split across more than one session, booked at mutually convenient times. Sessions are subject to availability; we take a limited number of new websites each month.
- The included hours should be used within 60 days of payment. Hours not used within that time lapse, unless we have agreed an extension in writing.
- There is no fixed page limit. What is built depends on what can reasonably be completed in the included time. The 4 hours are working time, not a guarantee that the website will be complete or live within 4 hours.
- Please bring your content (text, photos, logo, contact details) to the sessions. Time spent waiting for or preparing content during a session counts as session time.
3. Visits and travel
Sessions take place at our office or online. We do not normally visit clients' premises. If a visit is specially arranged, travel time is charged at the additional-work rate and travel cost is charged at actuals, agreed in advance.
4. Hosting and maintenance
- Every website we build is hosted by us. The first 12 months of hosting and maintenance are included in the ₹9,999 fee, starting from the date the website goes live.
- From the second year, hosting and maintenance cost ₹4,999 per year, payable in advance before the renewal date. We will remind you before the renewal is due.
- Maintenance covers hosting, routine technical upkeep and availability checks, and up to 30 minutes a month of minor updates such as text changes, image replacements and contact-detail updates. Unused minutes do not carry forward to the next month.
- Anything beyond that, including new pages, new features, redesigns and major changes, is additional work.
- If a renewal is not paid within 15 days of the due date, the website may be taken offline. If you decide not to renew, we will, on request made within 30 days of expiry, give you a copy of your website files and content.
5. Additional work
Additional work is charged at ₹1,500 per hour and is also carried out in sessions with you present. We will always discuss the work and agree an estimate with you before starting. Additional work is billed in blocks of 1 hour; any part of an hour is charged as a full hour.
6. Payment
- All fees are payable 100% in advance by UPI or online payment (cards, net banking, wallets).
- Your first session is booked once payment is received.
- Domain and business email charges are payable in advance at the quoted cost.
7. Cancellation and refunds
- All fees, including the website development fee, annual hosting and maintenance fees, additional work, domain and business email charges, are non-refundable once paid.
- If you cannot attend a booked session, please tell us in advance and we will reschedule it within the period in section 2.
8. Domain and ownership
- Your domain is registered in your name. Domain registration and renewal are charged at actual cost.
- You own the content you provide and the website deliverables made for you, subject to the licences of any third-party software, themes, fonts, images or services used.
- You confirm that you have the right to use the text, photos, logos and other material you give us.
9. Your responsibilities
- The information on your website (prices, claims, registrations, licences) is your responsibility. Professionals in regulated fields (for example medicine, law, finance) must make sure their website follows their profession's rules.
- We will not publish content that is unlawful, misleading or infringes anyone's rights.
10. Limits
We take reasonable care to keep your website available and secure, but cannot guarantee uninterrupted availability. Our total liability for any claim is limited to the fees you paid us in the 12 months before the claim.
11. Changes and contact
We may update these terms; the version on this page applies to new orders and renewals. Questions: support@shhalaj.com or +91 81418 82226. These terms are governed by the laws of India, and courts in New Delhi have jurisdiction.